Quản Trị 24h

GIẢI THÍCH MỘT SỐ TỪ NGỮ DÙNG TRONG TIÊU CHUẨN ISO 9001:2015

Trong tiêu chuẩn ISO 9001:2015 sử dụng từ ngữ ngắn gọn, do đó đôi khi chúng ta không hiểu hết từ đó có nghĩa là gì. Trong bài viết này chúng tôi xin chia sẽ giải thích từ ngữ trong ISO 9000 và 9001:2015 của ISO/TC 176/SC2. Để đảm bảo tính chính xác, chúng tôi giữ nguyên từ tiếng Anh không dịch sang tiếng Việt mong các bạn thông cảm. (Nguồn trang:  https://www.iso.org/files/live/sites/isoorg/files/standards/docs/en/terminology-ISO9000-family.pdf )

 

Table of common words used in ISO 9000:2015 and in ISO 9001:2015
Word (and clauses where it is used, if used in different dictionary meanings) Meaning
1 ability noun being able
2 accordance (in accordance with) noun in a manner conforming with
3 action (see ISO 9000: A.5 fig. A.15) noun activity to achieve something
4 activity (see ISO 9000: A.5 fig. A.6) noun doing something
5 adequacy noun sufficiency
6 adjustment noun act of making something different
7 analysis noun detailed determination
8 appropriate adjective suitable (for, to)
9 applicable (requirement)

ISO 9001: 0.1, 1 para 1 1a), 1 para 1 1b), 4.2, 5.1.2, 5.2.1, 6.2.1, 8.2.2, 8.2.3.1, 8.3.2, 8.4.2, A3 para 1 line 6

adjective necessary to apply
10 applicable (as applicable) ISO 9000: Introduction, 1, 3.2.2;

ISO 9001: 0.3.2, 1 para 2, 4.3, 7.2, 7.5.3.2, 8.2.3.2, 8.5.1, 10.2.1, A.3 para 1 line 5, A.5, Annex B

adjective possible to apply
11 applicable (as applicable) ISO 9001: 8.6 adjective when required
12 authority

ISO 9000: 2.3.2.4, 2.3.4.4, 3.1.1, 3.1.5 (def), 3.3.3;

ISO 9001: 4.4.1 e), 5.3, 8.3.2, A.1

noun power to command or give a decision
13 authority

ISO 9000:3.1.5 (term), 3.2.1, 3.6.7;

ISO 9001: 8.6, 8.7.2

noun person or body that has powers and rights
14 authority ISO 9001: 7.5.3.2 noun permission to do something
15 available adjective able to be used or obtained

 

16 aware (to be aware, to make aware) adverb/ verb to have or to create knowledge or perception of a situation or fact
17 awareness noun knowledge or perception of a situation or

fact

18 boundary noun limit
19 calibration noun See VIM: 2007, Clause 2.39
20 can verb ISO/IEC Directives Part 2, 2016, Clause 7.5, Table 6

–      be able to

–      there is a possibility of

–      it is possible to

21 cannot verb ISO/IEC Directives Part 2, 2016, Clause 7.5, Table 6

–      be unable to

–      there is no possibility of

–      it is not possible to

22 commitment noun obligation and promise to do something
23 communication noun sharing or exchanging information
24 confirm verb establish as true
25 conform (to/with) verb fulfil
26 consistent (with) adjective conforming to or in agreement with
27 consistently adverb unchanging over time
28 control noun part of management focused on fulfilling requirements
29 control verb manage focusing on fulfilling requirements
30 define verb state or describe exactly
31 demonstrate verb show clearly
32 determine verb find out (one or more characteristics and their characteristic values)
33 distribution noun bringing objects to their destination
34 disposition noun defining what to do with an object
35 documentation noun set of documents
36 enhance/enhancement verb/noun improve/improvement
37 ensure verb make sure
38 essential

ISO 9001: 0.3.1, 0.4, 7.1.5.2, 8.3.3, 8.3.5, Annex B

adjective necessary
39 essential

ISO 9000: 2.2.5.2, 2.3.3.1,2.3.5.2;

ISO 9001: 0.3.3

adjective important
40 essential characteristic ISO 9001: A.8 noun character
41 establish

ISO 9000: 2.3.3.1, 2.3.4.4, 2.3.5.4, 3.3.3, 3.3.4, 3.5.9, 3.6.3, 3.7.7, 3.10.7, 3.11.2

verb define

 

42 establish

ISO 9000: 2.3.2.4, 2.3.7.4, 3.2.7, 3.3.2, 3.3.5, 3.3.9, 3.4.2, 3.4.3, 3.5.3;

ISO 9001: 0.3.2, 0.3.3, 4.3, 4.4.1, 5.1.1, 5.2.1, 6.2.1, 7.1.1, 8.1, 8.2.1, 8.3.1, 9.2.2,

Annex B

verb make
43 evaluate verb judge
44 expectation noun wish to be fulfilled
45 experience verb perceive
46 experience noun practice
47 facilitate verb make easier
48 focus noun centre of interest
49 framework ISO 9001: 0.4 noun high level structure, identical core text, common terms and core definitions (ISO/IEC Directives, Part 1, Consolidated ISO supplement 2014, Annex SL, Appendix 2)
50 framework

ISO 9000 intro, 2.4.2, 3.5.9;

ISO 9001: 5.2.1

noun set of principles
51 function

ISO 9000: 2.2.1, 3.3.13, A.4

noun purpose
52 function

ISO 9000: 3.2.7

noun resource
53 function

ISO 9000: 2.3.2.3, 3.2.1, 3.2.9, 3.4.6, 3.5.3, 3.7.2;

ISO 9001: 6.2.1

noun organizational unit
54 functional adjective practical and for use
55 hardware noun See ISO 9000:2015 Clause 3.7.6

“product” especially Note 3

56 identify

ISO 9000: 2.2.2, 2.2.4, 2.4.1.2, 2.4.2, 2.4.3, 3.13.2;

ISO 9001: 0.3.2, 7.5.3.2, 8.3.6, 8.5.2 (para 2)

verb find out
57 identify/identification

ISO 9000: 3.3.11, 3.5.3;

ISO 9001: 7.1.5.2, 7.5.2, 8.5.2 (title, para 1 & 3), 8.5.3, 8.5.4, 8.7.1, Annex B

verb/noun mark or label
58 identify/identification

ISO 9000: intro, 3.13.9, A.4;

ISO 9001: 8.7.2

verb/noun show
59 impartiality noun evenhandedness
60 implement/implementation verb put into effect or practice

 

61 integrity

ISO 9000: 2.3.2.4

noun moral soundness
62 integrity

ISO 9001: 5.3, 6.3, 7.5.3.1

noun wholeness
63 justification noun rationale
64 knowledge noun available collection of information being a justified belief and having a high certainty

to be true

65 maintain verb enable to continue
66 maintenance noun enabling to continue
67 may verb ISO/IEC Directives Part 2, 2016, Clause

7.4, Table 5

–      is permitted

–      is allowed

–      is permissible

68 measurable adjective able to be measured
69 measure verb determine a value
70 monitor verb determine a status
71 necessary adjective needed
72 need noun necessity
73 opportunity noun chance
74 origin noun provenance
75 perception noun cognition
76 periodic adjective regular
77 person (see ISO 9000: A.5 fig. A.4) noun individual human
78 plan verb prearrange
79 preservation noun maintaining something in its original or existing state
80 property noun object owned by a person or organization
81 provide verb supply
82 relevant adjective related to and important to that which is being considered
83 responsibility/responsible noun/ adjective accountability/accountable
84 result noun output
85 retain verb keep
86 safeguard verb protect
87 scope noun area of application
88 sequence noun order
89 shall

 

 

Note: “shall” is used 136 times in ISO 9001:2015

verb ISO/IEC Directives Part 2, 2016, Clause 7.2, Table 3

–      is to

–      is required to

–      it is required that

–      has to

–      only … is permitted

–      it is necessary

 

90 shall not verb ISO/IEC Directives Part 2, 2016, Clause 7.2, Table 3

–      is not allowed [permitted] [acceptable] [permissible]

–      is required to be not

–      is required that … be not

–      is not to be

91 should verb ISO/IEC Directives Part 2, 2016, Clause 7.3, Table 4

–      it is recommended that

–      ought to

92 software noun See ISO 9000:2015 Clause 3.7.6 “product” especially Note 3
93 specific adjective particular
94 specify verb define
95 suitable adjective appropriate
96 supply verb provide
97 systematic adjective orderly
98 unambiguous adjective clear
99 validity noun state of being valid
100 verify verb carry out verification (see ISO 9000:2015 Clause 3.8.12)

 

————————————-

P/S Nếu bạn thấy bài viết này có ích cho bạn và người khác, hãy giúp tôi chia sẽ cho những người khác biết. Nếu bài viết chưa tốt vui lòng comment bên dưới để chúng tôi hoàn thiện lại. Cám ơn bạn rất nhiều!

Nguyễn Hoàng Em